PRIVACY POLICY

Last updated: July 4, 2025

California Ice Protein (“we,” “us,” or “our”) operates https://CaliforniaIceProtein.com. We respect your privacy and are committed to maintaining the confidentiality, integrity, and security of your personal information.

1. Information We Collect

  • Personal identifiers: name, email address, billing/shipping address, phone number.

  • Payment data: credit/debit card or other payment details processed securely via our payment processor.

  • Usage & device info: IP address, browser and device type, advertising IDs, cookies.

  • Order and shipping data: order history, tracking number, delivery address.

2. How We Collect It

We collect information you provide when you place an order, subscribe to emails, contact us, or post on social media. We also automatically collect analytics data via cookies and similar technologies.

3. How We Use Your Information

We process your information for:

  • Order fulfillment & shipping, including arranging dry‑ice delivery.

  • Customer support, account management, and responding to your requests.

  • Transactional communications, e.g., order confirmations, shipping updates.

  • Marketing, subject to your opt‑in and marketing preferences.

  • Performance analytics to improve site functionality and product selection.

  • Legal compliance, fraud prevention, and enforcement of our Terms of Service.

4. How We Share Data

We may share your data with:

  • Service providers: shipping carriers, dry‑ice packaging vendors, payment processors, analytics platforms.

  • Affiliates or partners, if necessary to provide services.

  • Legal authorities, if required by law or to protect rights.

  • Business transition parties, in case of merger or sale.

5. Cookies & Online Tracking

We use cookies, pixels, and similar tools to:

  • Track your navigation and preferences.

  • Enable essential site functionality.

  • Provide personalized marketing (opt‑in required).
     You can manage your cookie preferences through your browser or our cookie banner.

6. Your Privacy Rights (California Residents)

Under CCPA/CPRA, California residents have the following rights:

  • Right to know: access personal information collected, used, shared, or sold.

  • Right to delete: request deletion of your personal information.

  • Right to correct: request correction of inaccurate data.

  • Right to opt-out: prohibit “sale” or “sharing” of personal data.

  • Right to limit: restrict use or disclosure of sensitive personal information.

  • Right to non-discrimination for exercising these rights.
     Requests may be made via email at Contact@CaliforniaIceProtein.com or mail:
     California Ice Protein, 11845 W Olympic Blvd, Suite 1100, Los Angeles, CA 90064.
     We will verify your identity (e.g., via email, order details), and respond within 45 days.

7. Shine the Light Policy (California)

If you are a California resident, upon request you can receive information about any third-party marketing data sharing during the prior calendar year. Submit requests to Contact@CaliforniaIceProtein.com. We will respond per Civil Code § 1798.83.

8. Minors

Our site is not directed at minors. We do not knowingly collect personal data from children under 16. If you are under 16, do not use the site. Parents or guardians may request deletion of a child’s data via email above.

9. Data Security & Retention

We implement reasonable administrative, technical, and physical safeguards to protect your information. We retain it only as long as needed for legal obligations, dispute resolution, compliance, and business needs (typically 3–5 years, unless required longer).

10. International Data Transfers

Your data may be processed in the U.S. If you are outside the U.S., by using the site you consent to this transfer under applicable privacy laws.

11. Updates to This Policy

We may update this policy when legal or operational reasons require it. The “Last updated” date will reflect changes. Continued use indicates acceptance.

12. Contact Us

Questions or concerns? Reach out via:
 Email: Contact@CaliforniaIceProtein.com
 Mail: California Ice Protein, 11845 W Olympic Blvd, Suite 1100, Los Angeles, CA 90064.